KB3172545 – this hotfix will update your CSI.DLL to.KB4462201 – this hotfix will update your MSO.DLL to.KB3085565 – this hotfix is well documented by Microsoft as required for modern authentication and it will update your ADAL.DLL file version to.This is because you need a few more hotfixes. You will receive this error despite your Outlook 2013 build being at. How to fix “Your account is in a bad state” Account Error: There are problems with your account. Please sign-in to this account online to address the issue.Īlternatively, you may first see the error below which can then lead to the error above when you click the Fix me button. When signing in to your Office 365 account via File > Office Account > Sign In from any Office suite product, you receive the following error. In addition, your Outlook 2013 client might not be able to connect to your Office 365 mailbox either. That said, if you are already blocking legacy auth for Outlook clients (or you are reading this post after October 1st, 2022), you may receive the following error when trying to sign in to your Office 365 account with Outlook 2013 or any other Office suite product. Microsoft is deprecating basic auth on October 1st, 2022. This new requirement goes hand in hand with the deprecation of basic auth, requiring Outlook 2013 SP1 (build. This means older Outlook 2013 builds, and Outlook 2010 and earlier will not connect to Microsoft 365. 1 and greater) will be able to connect to Microsoft 365 services.

Starting November 1st, 2021, only Outlook 2013 SP1 (build.

Outlook 2013 connect to office 365